Shipping policy

Shipping Policy

Thank you for shopping with us! Below you’ll find all the relevant information regarding the shipping of your order. Please read this policy carefully before placing your order.

1. General Shipping Information

All orders are shipped from Austria or Germany, depending on product type and fulfillment location. We aim to process and ship your order as quickly as possible. Delivery times may vary depending on your location and the type of product you’ve ordered.

2. Print-on-Demand Products (Wall Prints & Merchandise)

All wall prints and merchandise items (e.g., clothing, accessories) are print-on-demand products, which means they are specially produced after each order. These items are often shipped directly from our print partners, which may be located in Austria or Germany.

  • Average production time: 3–7 business days

  • Shipping time after production: approx. 2–7 business days depending on destination

  • Note: As production is handled externally, occasional delays may occur.

Please note: Since these are custom-made products, returns or exchanges are not possible unless the item is defective (see our Return Policy).

3. Personally Signed & Customized Products

Personally signed or customized items (e.g., with personal dedications or modifications) require additional processing time, as they must:

  • First be delivered to our studio in Austria,

  • Then signed or customized,

  • And finally shipped to you.

This may extend delivery time by several business days.

Signing depends on Luca’s presence in the studio, so please allow for extra time.

➡️ We strongly recommend contacting us via email before placing an order that includes signed or personalized products to confirm estimated delivery times.

📧 Contact: [shop@lucajaenichen.com]

4. Shipping Costs

Shipping costs are calculated during checkout and depend on your shipping destination, as well as product size and weight. All costs are shown clearly before you complete your purchase.

5. Shipping Providers

We ship using trusted logistics partners such as Austrian Post, DHL, UPS, and other reliable carriers depending on your location and the origin of the shipment (Austria or Germany).

6. Tracking Your Shipment

Once your order has been shipped, you will receive a confirmation email containing a tracking number (if available), allowing you to track the delivery status online.

7. Damaged Shipments

Please check your package carefully upon delivery. If you receive a damaged item, please take clear photographs of the damage and contact us as soon as possible so we can assist you.

8. International Shipping

We offer international shipping. Please be aware that customs duties, taxes, or import fees may apply in your country. These fees are not included in your order total and are the responsibility of the customer.

If you have any questions about shipping or delivery, don’t hesitate to reach out:

📧 [shop@lucajaenichen.com]